FAQs

I just placed an order, when will it ship?
We try our best to deliver items as fast as we can. Average shipping times are 24 working hours and tracking numbers will be updated an hour after your order has been shipped.If you don't have a tracking number after 24 hours,

please email us at info@snamalta.com

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase.
Please note: If you your package is on the way, you must wait for it to arrive before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty!You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
Once you double check that the address given is wrong, kindly notify us via email at info@snamalta.com

How long does shipping take?
The average shipping time is 24 working hours.

I have a question that wasn't answered, can you please help?

Absolutely! Please send us an email to info@snamalta.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.